Keiser.com Corporation Privacy Policy

Effective date of current policy: March 29, 2022

1.0 PURPOSE

Keiser Corporation together with our affiliates (“Keiser”, “we”, “our” or “us”) operates Keiser.com, TheRide.Keiser.com, KeiserUK.com and education.keiser.com websites and application software Keiser Metrics, Keiser M Series, Keiser M Series Group, Keiser M Series Instructor, The Ride and Keiser M Series Converter (collectively as “Keiser Services” or “Services”) and have adopted this Privacy Policy to let you know how we treat the information that we collect from you online and offline, the kinds of information we may collect, how that information is used, with whom we share it and how you can opt-out of a use or correct or change such information. This Privacy Policy supplements and forms a part of the Keiser Terms of Service (the “Terms”). Capitalized terms not defined in Section 14 or otherwise in this Privacy Policy have the meaning given to them in the Terms.

Please note that by using Keiser equipment, services or website, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, do not use Keiser services, the website or submit personal information to us in any manner.

2.0 SCOPE

This Privacy Policy applies to Personal Information that is Processed by Keiser in the course of our business, including via the Keiser.com, the interfaces on devices connected to Keiser fitness equipment such as the Keiser Indoor Bike and strength equipment, and through our, Apps, forums, social media accounts, blogs, studios, retail showroom, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Keiser and the Services). All individuals whose responsibilities include the Processing of Personal Information on behalf of Keiser are expected to protect that data by adherence to this Privacy Policy.

Residents of California should be aware that California law affords them certain rights regarding their Personal Information. Residents of California should review the “California Privacy Notice” that supplements and forms a part of this Privacy Policy.

This Privacy Policy does not apply to Personal Information of Keiser employees Processed in the employment context, but employees who elect to use the Services will be treated as users in accordance with this Privacy Policy with respect to Personal Information Processed as users of our Service.

3.0 WHAT KIND OF PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

The types of Personal Information we may collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with Keiser and the requirements of applicable law. The subsequent list of uses and/or processes provides the legal basis for processing personal data under the GDPR. Some of the ways that Keiser may collect Personal Information include:

  • Connected to the sale (payments, orders, deliveries), including the pre-and post-sale services provided by Keiser.
  • You may provide Personal Information directly to Keiser through interacting with the Services (including when you use our fitness equipment during live in-studio classes or via our subscription services), participating in surveys, during special events, or promotions or sweepstakes, and requesting services or information.
  • As you navigate the Services, certain passive information may also be collected about your visit, including through cookies and similar technologies as described below.

It is our goal to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.

3.1 TYPES OF PERSONAL INFORMATION WE COLLECT

Keiser collects Personal Information from its current, prospective, and former customers, members, users, visitors, and guests (collectively “Individuals”).

  • Information You Provide Directly to Us. When you use the Services, contact us directly, or engage in certain activities, such as registering for an account with Keiser, purchasing Keiser products or Services from us, using our fitness equipment or participating in a studio class live or via our subscription services, we may ask you to provide some or all of the following types of information.
    • Purchases. When you choose to purchase Keiser products or Services from us including fitness equipment and accessories, live in-studio classes or subscription services offered through any device, we may collect information from you including Personal Information, such as your name, email address, mailing address, phone number, payment information, such as a credit card number and/or other related information that may be required from you to complete your purchase (such payment information, “Financial Information.”) Unless we tell you otherwise at the time of your purchase or application for financing, your Financial Information is processed by our third party processors and we do not collect, store or maintain your Financial Information. For more information on how your information is shared in these instances, please see Section 4.5 (“Third-Party Payment Processing”) below. We will also collect a username and password in connection with any account created via the Services.
    • Public User Profiles. When you use Keiser fitness equipment or subscribe to Keiser online, you may be given the opportunity to create a “User Profile” and when you do so we may ask you to provide information about yourself such as a username, email address, weight, height, age, location, birthday, phone number and image or avatar. Only your email address and username are required to set up a User Profile; the rest of the information that you may provide is optional.

      Once your User Profile is created, anytime you log in to participate in a class in-person or via one of our subscription services, we may collect additional information and add it to your User Profile, such as the total number of classes taken, the dates you took those classes, fitness performance history (including leaderboard rank, total output, speed, power, repetitions, activity, distance and calories burned), your followers and who you are following, and, to the extent you have worn a heart rate monitor that you have connected to your fitness equipment, information about your heart rate over the course of the class and any other information that may be available from time to time. You acknowledge that your User Profile information may be personal to you, and by creating an account and providing such information through the use of our Services, you allow others, including Keiser, to identify you and therefore you may not be anonymous. Keiser User Profiles may be set to public by default, which means that other registered Keiser users will also be able to view your User Profile. You have the option to set your profile to “Private.”

    • Voice, Likeness and Biometrics. We may capture your visual image, fingerprint, likeness and voice recording (e.g., via photographs and/or video) if you visit our showrooms, interact with our strength or cardio equipment, participate in our classes and/or call our member support or inside sales teams. We record and store member support and sales calls to train support and sales agents to help resolve member questions, for quality purposes and as required by law. Additionally, Keiser fitness equipment and the Keiser App may contain camera, microphone and voice control features. These features are in use only when activated by you.
    • Other User Information. Keiser may also collect other information from you as a result of your use of the Services, such as online studio attendance history, purchase history, fitness and health-related information. We may associate this information with other Personal Information that you have provided in order to improve and provide the Services and as otherwise described in this Privacy Policy.
    • Communications with Us. We may collect Personal Information from you, such as your email address, phone number or mailing address, when you choose to request information about our Services, register to receive Keiser communications over email or text messaging, participate in promotions, or loyalty programs that we may offer from time to time, request to receive member or technical support or otherwise communicate with us.
    • Surveys and Reviews. From time to time, we (or third parties acting on our behalf) may contact you to participate in research, surveys or beta testing, and/or to provide reviews and testimonials. If you decide to participate, you may be asked to provide certain information, which may include Personal Information. All information collected from your participation in our research, surveys, reviews or testimonial process, or beta testing is provided by you voluntarily. We may use such information to improve our products, our website and/or Services, in any manner consistent with this Privacy Policy.
    • Posting on the Keiser or Third Party Services. Keiser may offer publicly accessible blogs, social media pages, product review pages, private messages, video chat or community forums. You should be aware that when you disclose information about yourself on Keiser’s blogs, social media pages, product review pages, private messages, community forums, and within video chat sessions, Keiser will collect the information you provide in such submissions, including any Personal Information. If you choose to submit content, including reviews, to any public area of the Services or on any public sites operated by third parties, such content will be considered “public” and will not be subject to the privacy protections provided in this Privacy Policy.
    • Location Information. Based on your interaction with the Services, the type of device you use to access the Services, and your device’s connectivity, we may collect location-based information including: your Internet protocol (IP) address, GPS location, longitude/ latitude, city, county, zip code and region, your location and your smart device’s proximity to Bluetooth networks and/or other proximity systems. We may use this type of information to enhance your user experience and to better understand your interaction with our products and services or to enable you to track your outdoor fitness activities. Unless you provide us with your consent to do otherwise, this information will only be used by us and our third party service providers to provide you with the Services you request or in an aggregated and anonymized format that does not identify you. If you no longer wish to have this location information collected and used by us, you may opt-out by disabling the location and Bluetooth features in the operating system of your device.
    • Automatic Data Collection. We may collect certain information automatically through our Services or other methods of web analysis, such as your IP address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geo-location information, hardware type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the Services, and other actions taken through use of the Services such as preferences. For more information on Automatic Data Collection, please see Section 4.3.
      1. Information Submitted Via Services. You agree that Keiser is free to use the content of any communications submitted by you via the Services, including any ideas, inventions, concepts, techniques, or know-how disclosed as part of that content, for any purpose including developing, manufacturing and/or marketing goods or Services. Keiser will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless:you grant us permission to do so;
      2. we first send notice to you that the materials or other information you submit to a particular part of the Services will be published or otherwise used with your name on it; or
      3. we are required to do so by law.
  • Information from Other Sources. We may receive information about you from other sources, including through third party services and organizations, to supplement information provided by you. For example, if you access our Services through a third party application, such as the Apple App Store or Google Play App Store or social media sites such as Facebook, we may collect information about you from that third party application that you have made public via your privacy settings. Information we collect through App Stores or social media accounts may include your name, your social media site user identification number, your user name, location, gender, birth date, email, profile picture and your social media contacts. This supplemental information allows us to verify information that you have provided to Keiser and to enhance our ability to provide you with information about our business, products and Services.

3.2 HOW KEISER USES YOUR INFORMATION

  • To Provide Products, Services or Information Requested. Keiser may use information about you to fulfill requests for products, Services or information, including information about potential or future services, including to:
    • Generally manage Individual information and accounts;
    • Respond to questions, comments, and other requests;
    • Provide access to certain areas, functionalities, and features of Keiser’s Services;
    • Assist with monitoring your performance, fitness and health-related statistics and usage trends;
    • Personalize exercise and activity goals for you based on your historical exercise or activity data;
    • Communicate with you about logistical matters, including product deliveries and product servicing visits;
    • Provide services to you;
    • Perform contracts with you;
    • Review and contact you to answer requests for member support or technical support; and
    • Allow you to register for classes and events.
  • Administrative Purposes. Keiser may use Personal Information about you for its administrative purposes, including to:
    • Quality control for products and services;
    • Track and measure interest in Keiser’s Services;
    • Develop new Services and products;
    • Verify personal identity;
    • Communicate about Individual accounts and activities on Keiser’s Services and systems, and, at Keiser’s discretion, changes to any Keiser policy;
    • Process payment(s) for products or services purchased;
    • Send emails or text messages to the email address or telephone number you provide to us to verify your account and for informational and operational purposes;
    • Process applications and transactions;
    • Prevent potentially prohibited or illegal activities;
    • Maintain and administer our Services; and
    • Enforce our Terms.
  • Marketing Keiser Products and Services. Keiser may use Personal Information to provide you with materials about offers, products and Services that may be of interest, including new content or services. Keiser may provide you with these materials by phone, postal mail, text or email, as permitted by applicable law. Such uses include:
    • To tailor content, advertisements and offers;
    • To notify you about offers, products and services that may be of interest to you or about which you have previously expressed an interest;
    • To provide Services to you;
    • For other purposes disclosed at the time that Individuals provide Personal Information;

You may contact us at any time to opt-out of the use of your Personal Information for marketing purposes, as further described in Section 6 below.

  • Research and Development. Keiser may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us improve our existing products and Services or develop new products and Services. From time to time, Keiser may perform research (online and offline) via surveys. We may engage third party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants.
  • Direct Mail, Email and Outbound Telemarketing. Individuals who provide us with Personal Information, or whose Personal Information we obtain from third parties, may, as permitted by law, receive periodic emails, newsletters, mailings, text messages or phone calls from us with information on Keiser’s or our business partners’ products and services or upcoming special offers/events that we believe may be of interest. We offer the option to decline these communications at no cost to the Individual by following the instructions in Section 6 below.
  • Services via Apps and other Devices. Keiser may provide Services that are specifically designed to be compatible and used on third party devices, such as mobile phones, smart TVs, and tablets. Keiser will collect certain information that your device sends when you use such Services, like a device identifier, user settings, location information, carrier and the operating system of your device. These versions of Keiser’s Services may require that users log in with an account. In such cases, information about use of these versions of the Services may be associated with accounts. In addition, Keiser may enable you to download an application, widget or other tool that can be used on mobile, tablet or other devices. Some of these tools may store information on your devices. These tools may transmit Personal Information to Keiser to enable you to access accounts and to enable Keiser to track use of these tools. Some of these tools may enable users to export reports and other information from the tool. Keiser may use personal or non-identifiable information transmitted to Keiser to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices Keiser provides.
  • Anonymous and Aggregated Information Use. Keiser may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access Keiser’s Services or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and Keiser may use such information in a number of ways, including research, internal analysis, analytics and for any other legally permissible purposes. We may share this information within Keiser and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
  • Sharing Content with Friends or Colleagues. Keiser’s Services may offer various tools and functionalities. Email addresses that you provide for a friend or colleague will be used to send your friend or colleague the content or link you request, but will not be used by Keiser for any other purpose.
  • Other Uses. Keiser may use Personal Information for which we have a legitimate interest, such as fraud protection or compliance with legal obligations, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.

3.3 COOKIES, PIXEL TAGS/WEB BEACONS, ANALYTICS INFORMATION, AND INTEREST-BASED ADVERTISING

Keiser, as well as third parties that provide content, advertising or other functionality on our Services, may use cookies, pixel tags, local storage and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone or other devices that allow us to record certain pieces of information whenever you visit or interact with our website, services, applications, messaging and tools, and to recognize you across devices.

  • Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Site may not work properly.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. Among other things, a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
  • Social Media Widgets. The website includes social media features such as links to Facebook, Instagram, Twitter, YouTube and LinkedIn (that may include widgets, such as, the share of buttons or other interactive mini-programs). These features may collect your IP address, which page you are visiting on the website and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy policy of the company providing it.
  • Analytics. We may also use third-party Service Providers to collect, monitor and analyze the use of our Service. They may include:
    • Google Analytics: Google Analytics may be used to collect information regarding visitor behavior and visitor demographics on some of our Services and to develop website content. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google’s collection and Processing of data generated by your use of the Services by going to https://tools.google.com/dlpage/gaoptout.
    • Amplitude, a web analysis service provided by Amplitude, Inc., used to evaluate user access and to maintain and improve the Service. Amplitude’s privacy policy can be found here: https://amplitude.com/privacy.
    • Hubspot: Hubspot is our Customer Relationship Management system. We implement Hubspot’s tracking code which uses cookies or similar technologies to track visitors. We use the information gathered to improve our website functionality, the user experience and to tailor our content. The HubSpot Acceptable Use Policy applies to our website and prohibits the use of our website to send unsolicited commercial emails in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service to have an “opt-out” mechanism. As part of the registration process for our e-newsletter, we collect personal information. We use that information to send you emails about the interests you’ve expressed, to check in on customer satisfaction, and contact you to ensure our records are correct. Hubspot is also our third-party email service provider. We use Hubspot to gather email performance data using industry-standard technologies in order to help us monitor and improve our email service. You can unsubscribe to any email newsletter by clicking the unsubscribe link at the bottom of our emails. You can view the Hubspot Privacy Policy by visiting: https://legal.hubspot.com/privacy-policy.

Our uses of such Technologies fall into the following general categories:

  • Performance Related. We may use Technologies to assess the performance of our Sites, applications, Services and tools, including as part of our analytic practices to help us understand how our visitors use our Site, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services or tools;
    • Sentry: We use Sentry, to monitor the performance of our server and track errors. Sentry's privacy policy can be found here: https://sentry.io/privacy/. Sentry is a US-based company. Transfer of data to the US is made in compliance with EU law under Standard Contractual Clauses. For more information see: https://sentry.io/legal/dpa/
  • Operationally Necessary. We may use Technologies that are necessary to the operation of our Sites, Services, applications, and tools. This includes Technologies that allow you access to our Sites, Services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of functions such as shopping carts, saved searches or similar functions;
  • Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Sites, Services, applications or tools. This may include identifying you when you sign into our Sites or keeping track of your specified preferences, interests or past items viewed so that we may enhance the presentation of content on our Sites;
  • Advertising or Targeting Related. We may use first-party or third party cookies and web beacons to deliver content, including ads relevant to your interests, on our Sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement. They may include:
    • Google Ads: Google Ads remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/ settings/ads;
    • Facebook: Facebook remarketing service is provided by Facebook Inc. You may can control and opt-out from Facebook's interest-based ads follow these instructions: https://www.facebook.com/help/568137493302217
    • ShareASale: ShareASale is a part of Awin. We use ShareASale to track signup commissions for our affiliate program. ShareASale's privacy policy can be found here: https://www.awin.com/us/privacy.
    • Microsoft Advertising: Microsoft Advertising services are provided by Microsoft Corporation. You can opt-out of and customize your privacy settings for Microsoft Advertising by visiting the Privacy Settings page: https://account.microsoft.com/account/privacy;

If you would like to opt-out of the Technologies we employ on our Sites, Services, applications or tools, you may do so by blocking, deleting or disabling them as your browser or device permits. See Section 6 for additional opt-out options. Please note that blocking, deleting, or disabling these Technologies will affect the functionality of our Sites, Services, applications and tools, and may prevent you from being able to access certain features.

3.4 THIRD-PARTY WEBSITES, SOCIAL MEDIA PLATFORMS, AND APPLICATION PROGRAMING INTERFACE

The Service may contain links to other websites and other websites may reference or link to the Keiser Sites or other Services. These other domains and websites are not controlled by us, and Keiser does not endorse or make any representations about third party websites or social media platforms. We encourage you to read the privacy policies of each and every website and application with which you interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting other websites or applications is at your own risk.

Keiser’s Services may include publicly accessible blogs, community forums, message boards, private messaging or video chat features. The Services may also contain links and interactive features with various social media or music platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using the Services. You should be aware that Personal Information that you voluntarily include and transmit online in a publicly accessible blog, video chat session, social media platform or otherwise online, or that you share in an open forum, may be viewed and used by others without any restrictions. We are unable to control such uses of your information when you interact with a third party platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.

We exchange information through the use of Application Programing Interfaces (APIs), with services such as Zwift, TrainerRoad and BKool, Google, Facebook, and others, through secured APIs. All data shared in this manner is an opt-in only function, we do not share personal information with any of these platforms without the user granting permission to share. All of these services use a technology called OAuth, which allows the date flow to be discontinued from either side of the connection (from the Keiser side, or the third party side of the exchange). As part of the API functionality of our Services, Keiser fitness equipment may use wireless data transfer capabilities such as Bluetooth to facilitate pairing to devices using these APIs and other wearable devices. If you choose to link your Keiser account with such applications, you can decide to share the health information we collect about you while you use the Services, including, but not limited to, your heart rate, calories, cycling, walking and running distances, time spent working out, and the list of your Keiser workouts taken with such applications. If you decide to do so, you may also be able to transfer other personal information, such as your gender, date of birth, heart rate, height, weight and walking and running distances, from the health-related applications to Keiser. If you make this election, this information may be used by Keiser to update your Keiser User Profile and track your metrics in Keiser classes. You may opt-out of tracking at any time by configuring your privacy settings on such applications. We do not share information that we collect from APIs or other health-related applications with third parties for their advertising or marketing purposes. Your interactions with APIs or other health applications are governed by the privacy policy of the company providing the service.

3.5 THIRD-PARTY PAYMENT PROCESSING

When you make online or in person purchases through the Services, we Process your payments through a third party payment processor. In these instances, the third party payment processor may collect certain Financial Information from you to Process a payment on behalf of Keiser, including your name, email address, address and other billing information in which case the use and storage of your Financial Information is governed by the third party payment processor terms, conditions and privacy policies. Our treatment of any Financial Information that we may Process on your behalf, or that we receive from our payment processors, is subject to this Privacy Policy. Currently, we work with Stripe, Affirm, and Klarna to process payments. For further information on Stripe’s Privacy Policy please see https://stripe.com/us/privacy. For further information on Affirm’s Privacy Policy please see https://www.affirm.com/privacy. For further information on Klarna’s Privacy Policy please see https://www.klarna.com/international/privacy-policy/.

4.0 ONWARD TRANSFER - KEISER MAY DISCLOSE YOUR INFORMATION

4.1 INFORMATION WE SHARE

We may share your information as described in this Privacy Policy (e.g., with our third party service providers; to comply with legal obligations; to enhance the Services, to protect and defend our rights and property) or with your permission. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Keiser will take all commercially reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

  • We use Vendors and Service Providers. We may share any information we receive with vendors and service providers. The types of service providers to whom we entrust Personal Information include service providers for:
    1. provision of IT, analytics and related services;
    2. provision of information and services you have requested;
    3. payment processing;
    4. customer service activities such as deliveries and member support; and
    5. in connection with the provision of the Services.
  • Keiser’s policy is to execute appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements, and this Privacy Policy.
  • Business Partners. Keiser may share Personal Information with our business partners and affiliates for our and our affiliates’ internal business purposes or to provide you with a product or service that you have requested. Keiser may also provide Personal Information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you.
  • Displaying to Other Users. The content you post to the Services may be displayed on the Services. Other users of the Services may be able to see some information about you, such as your name if you submit a review or provide a testimonial to our Site. We are not responsible for the privacy practices of the other users who view and use posted information.
  • Marketing – Interest-Based Advertising and Third-Party Marketing. Keiser may allow third party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities on our Sites (e.g., your IP address, page(s) visited, time of day). We may also share such de-identified information as well as selected Personal Information (such as demographic information and past purchase history) we have collected with third party advertising partners. These advertising partners may use this information (and similar information collected from other companies) for purposes of delivering targeted advertisements to you when you visit non-Keiser related websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising” We may allow access to other data collected by the Site to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer that we do not share your Personal Information with third party advertising partners, you may opt-out of such sharing at no cost by following the instructions in Section 6 below.
  • Disclosures to Protect Us or Others (e.g., as Required by Law and Similar Disclosures). We may access, preserve and disclose your Personal Information, other account information and content if we believe doing so is required or appropriate:
    1. to comply with law enforcement or national security requests and legal process, such as, a court order or subpoena;
    2. to respond to your requests;
    3. to protect yours, ours or others’ rights, property or safety;
    4. to enforce Keiser policies or contracts;
    5. to collect amounts owed to Keiser;
    6. to comply with records retention policies;
    7. when we believe access, preservation, or disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or
    8. if we, in good faith, believe that access, preservation, or disclosure is otherwise necessary or advisable. In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order to allow them to identify users in connection with their investigation of the unauthorized activities.
  • Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, Keiser will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the Privacy Policy in effect at the time such Personal Information was collected.

4.2 INTERNATIONAL DATA TRANSFERS

You agree that all Personal Information collected by Keiser may be transferred, Processed and stored anywhere in the world, including but not limited to, the United States, Canada, the European Union, in the cloud, on our servers, on the servers of our affiliates or on the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities as described above. By providing information to Keiser, you explicitly consent to the storage of your Personal Information in these locations.

5.0 RIGHT TO OBJECT TO PROCESSING (OPT-OUT)

5.1 GENERAL

You have the right to object to and opt-out of certain uses and disclosures of your Personal Information. Where you have consented to Keiser’s Processing of your Personal Information or Sensitive Personal Information, you may withdraw that consent at any time and opt-out to further Processing by submitting the Data Request Opt-out Form. 

Please note, even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Service and/or information from the advertisements on third party websites for non-interest based advertising purposes.

5.2 TELEPHONE, EMAIL, AND TEXT COMMUNICATIONS

You can unsubscribe from phone, email, and text communications at any time. To stop receiving our promotional emails, follow the unsubscribe instructions in the email messages you receive from us or contact us as described in Section 12. To opt-out of receiving text messages, follow the opt-out instructions in the text messages that you receive from us. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Note: You will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Keiser and our Services and, to the extent permitted by law, you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).

We maintain “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.

5.3 MOBILE DEVICES

Keiser may occasionally send you push notifications through our Apps with updates, achievements and other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your device. Keiser may also collect location-based information if you use our Apps. You may opt-out of this collection by changing the settings on your device.

5.4 “DO NOT TRACK”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not support or respond to DNT signals or similar mechanisms transmitted by web browsers.

5.5 COOKIES AND INTEREST-BASED ADVERTISING

As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt-out of certain mobile advertisements via their device settings.

The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these websites to opt-out and to also learn more about targeted advertising and consumer choice and privacy at www.networkadvertising.org/managing/optout.asp, www.youronlinechoices.eu or www.youradchoices.com and www.aboutads.info/choices.

These cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. You must separately opt-out on each device.

6.0 DATA RETENTION

Keiser retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws. When we are no longer required to retain your Personal Information as described above, we will destroy, erase, or de-identify it in accordance with our data retention policies and applicable law. Legal requirements, however, may require us to retain some or all of the Personal Information we hold for a period of time that is longer than that for which we might otherwise hold it.

7.0  SECURITY OF YOUR INFORMATION

8.0  NON-U.S. USERS

By using the Services, you consent to Keiser’s transfer of your data to the United States, if it is not already located in the United States. By choosing to visit the Site, use the Services, or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will, to the extent permitted by law, be governed by the laws of the State of California, without regard to principles of conflicts of law. Any disputes arising in connection with this Privacy Policy will be handled in accordance with the dispute resolution provisions in the Terms.

If you are visiting from the European Union, UK or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to the Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Privacy Policy.

9.0 CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 13. In addition, you are not permitted to use our Services if you do not meet the minimum age requirement applicable to our Services in your jurisdiction. We do not knowingly collect Personal Information from children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at legal@keiser.com. If we learn that we have collected Personal Information of a child under the age of 13, we will take steps to delete such information from our files as soon as possible and terminate the child’s account unless we receive verifiable parental consent.

10.0  REDRESS, COMPLIANCE AND ACCOUNTABILITY

If you have any questions about our privacy practices, this Privacy Policy, or how to submit a complaint with the appropriate authority, please contact Keiser by email at legal@keiser.com or by mail at the below address. We will address your concerns and attempt to resolve any privacy issues in a timely manner.

U.S. and Canadian Residents:

Keiser Corporation
2470 S. Cherry Avenue
Fresno, CA 92706
Attn: Legal Department

United Kingdom Residents:

Keiser UK Ltd.
Unit 3
Hampton St.,
Tetbury
Gloucester GL8 8LD
United Kingdom
Attn: Legal Department

European Union Residents:

Keiser Europe SP Z.O.O.
ul. Starodworska 1
Gdansk 80-137, PolskaAttn: Legal Department


11.0 AMENDMENTS TO OUR PRIVACY POLICY

This Privacy Policy will change from time to time. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Services after the updated Privacy Policy is posted on the Services (as reflected in the above Effective Date). If at any point you do not agree to any portion of the Privacy Policy, you must immediately stop using the Services.

  • Revisions to the Privacy Policy. We may revise this Privacy Policy in our sole discretion, so please review it periodically. If you continue to visit the Site and use the Services after such changes have been made, you thereby provide your consent to the changes.
  • Posting of Revised Privacy Policy. If there are any material changes to this Privacy Policy, Keiser may notify you by email or as otherwise required by applicable law. We will post any adjustments to the Privacy Policy on its website, and the revised version will be effective immediately when it is posted (or upon notice if applicable). If you are concerned about how your information is used, please read this Privacy Policy periodically.
  • New Uses of Personal Information. Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will endeavor to provide information regarding the new purpose and give you the opportunity to opt-out. Where consent of the Individual for the Processing of Personal Information is required by law or contract, Keiser will endeavor to comply with the law or contract.

12.0 DEFINITIONS

The following capitalized terms have the meanings set forth below.

  • “Agent” means any Third-Party that Processes Personal Information pursuant to the instructions of, and solely for, Keiser or to which Keiser discloses Personal Information for use on its behalf.
  • “Employee” refers to any current, temporary, permanent, prospective or former employee, director, contractor, worker, or retiree of Keiser or its subsidiaries worldwide.
  • “Personal Information” is any information relating to an identified or identifiable natural person (“Individual”).
  • “Process” or “Processing” means any operation which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  • “Sensitive Data” or “Sensitive Personal Information” is a subset of Personal Information which, due to its nature, has been classified by law or by policy as deserving additional privacy and security protections, such as certain financial or medical information, and Personal Information regarding EU residents that is classified as a “Special Category of Personal Data” under EU law, such as:
    1. race or ethnic origin;
    2. political opinions;
    3. religious or philosophical beliefs;
    4. trade union membership;
    5. genetic data;
    6. biometric data where Processed to uniquely identify a person;
    7. health information;
    8. sexual orientation or information about the Individual’s sex life; or
    9. information relating to the commission of a criminal offense.
  • “Third-Party” is any company, natural or legal person, public authority, agency, or body other than the Individual, Keiser or Keiser’s Agents.