A400 support

Welcome to A400 Support Center 



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+1 559 256 8000

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For orders placed on Keiser.com

Support hours: Monday - Friday, 7am - 5pm Pacific Time
Current: 8:39 am Pacific Time

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Support manuals, guides & software


Installation and Setup

This is your starting point for a smooth and efficient setup of your Keiser A400 system. Whether you’re unboxing your equipment, connecting components, or preparing your system for operation, we’ve got you covered with step-by-step guides and resources.

What You'll Find Here:

Step-by-step assembly and setup instructions for your Power Console

  • Parts List (Page 1): Familiarize yourself with all included components, such as the compressor, power cords, and Ethernet cables.
  • Assembly Procedure (Pages 3–6): Follow step-by-step instructions to assemble the Power Console, including connecting air lines, mounting the Hub, and routing cables.
  • Power Supply and Ethernet Connections (Page 6): Learn how to connect CAT5e cables for power and data delivery.
  • Rear Panel Connections (Page 7): Visual diagrams showing how to connect power, air, and network cables at the back of the console.
  • Systemization (Page 8): Instructions for completing the setup by connecting to the track/delivery system and powering the console.

1 Page Network diagram and infrastructure setup overview:

  • Visualize the overall infrastructure, showing the connections between the Power Console, Hub, Access Point, and machines.
  • Details for electrical setup, including grounding and power outlet requirements.
  • Recommendations for ensuring stable connectivity for firmware updates and remote diagnostics.
  • Access Point Range and Configuration: Wireless specifications and suggestions for extending the range in larger facilities.

A high-level overview of the A400 system components and setup

  • System Overview (Page 1): A simplified description of the Hub, Power Console, and Compressor, explaining their roles in managing power, data, and air supply.
  • Illustration of a Basic Setup (Page 2): Shows a typical layout for a system supporting up to 8 machines, including the connections for air and PoE (Power over Ethernet).
  • Scalable Configurations (Pages 3–4): Diagrams for scaling up to 16, 24, or even 32 machines using Bottom, Top, and Plus Power Consoles.
  • Key Specifications (Page 1): Dimensions, weight, and placement requirements for the Power Console. 

Quick Links: 

 

Keiser Manager App

The Keiser Manager App is your control center for configuring and managing your Keiser A400 system. This app allows administrators to set up user profiles, monitor machine performance, manage settings, and export workout data—all from your smartphone or tablet.

Get the App:

Download on Google Play

Download on Google Play

Download from the Apple App Store

Step-by-step instructions for setting up the Keiser Manager App:

  • Download the App (Quick Start Guide, Page 2):
    • Search "Keiser Manager" in your app store or use the links below:
    • Connect your device to the Keiser A400 Wi-Fi network (default password: keiserpower#1) before starting.
  • Admin Account Setup (Quick Start Guide, Page 2):
    • Log in with the temporary credentials:
      • Email: user@keiser.local
      • Password: password.
    • Set up your facility name and permanent admin credentials.
    • Need Help? Watch the Keiser Manager Workflow Video for a detailed visual demonstration.

How to add users and organize groups:

  • Create a New User (Quick Start Guide, Page 3):
    • Assign roles (Admin, Employee, or Member) and set user PINs for machine access.
    • Group users based on training categories (e.g., sport or goals).
    • Watch It In Action: Follow along in the Keiser Manager Workflow Video.
  • Group Management (Quick Start Guide, Page 4):
    • Use groups and subgroups to organize users for tracking and session planning.
    • Collaborators can access group-level data.

Exporting and managing workout data:

  • Export Workout Data (Quick Start Guide, Page 5):
    • Export workout data in .csv format for performance analysis.
    • Options include saving locally or sharing via AirDrop, Dropbox, or Google Drive.
    • Use the Keiser Manager Workflow Video to see how data export works live.

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Live Equipment Demo

I’d like a live equipment demo at my location

Request a visit from a Keiser Mobile Showroom and your Keiser Sales Rep can have you and your team try out as many as seven Keiser machines, including Strength, Functional and Cardio. Currently available only in the US and Canada for Commercial Inquiries.

Strength Training

AIR Series Resistance Machines

Introduce precision to your strength training. Featuring Keiser Air Pneumatic Resistance Technology, our resistance machines deliver smooth, optimal resistance throughout the range of motion at any speed, enabling everyone from new gym members to pro athletes to train with greater safety, effectiveness and efficiency.

Strength Training

Keiser Racks

Featuring air pneumatic resistance strength columns that can be attached to a bar, Keiser Racks deliver a smooth resistance that can be used alone or in conjunction with free weights, allowing for a wide array of strength exercises.

Strength Training

Stretch Corner

With a footprint of only 24 square feet (2.2 meters), the Keiser Stretch Corner is capable of accommodating a wide array of stretches while occupying minimal floor space, allowing you to regain square footage inside your facility.

Cardio Training

M Series Cardio

Featuring magnetic-resistance technology, our groundbreaking M Series Indoor Bikes, M5i Strider Ellipticals and M3i Total Body Trainers feature Bluetooth® technology and continue to lead innovation among the cardio equipment industry.

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Need immediate help?

+1 559 256 8000

Speak to a support specialist

Order status

For orders placed on Keiser.com

Support hours: Monday - Friday, 7am - 5pm Pacific Time
Current: 8:39 am Pacific Time